We give our best to transform your business digitally through our services. You can place your trust on the flexibility and personal attention you will receive throughout the whole working process. Please find the following terms as support in order to maintain our working relationship.
ACCEPTANCE OF TERMS
When you visit Compaq Hub (The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned here, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.
REVISION POLICY
Compaq Hub gives you assurance regarding unlimited revisions according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.
NEW ORDER TURNAROUND TIME
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.
CONTENT POLICY
Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by us and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by us.
We use dummy text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
DELIVERY POLICY
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Compaq Hub keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
COMMUNICATION POLICY
Compaq Hub will not be responsible for any communication done via any other platform than “….@compaqhub.com” or any numbers not provided by us or given on our official website. We hold full responsibility for any information held or shared through our parent company. We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.
